#Pdf expert customer service how to#
#Pdf expert customer service professional#

'The trainer managed to 'get everyone on-board' most efficiently. 'Listening exercises were great for understanding how communication works.' 'Richard was absolutely wonderful, he tailored the experience to suit our industry needs and asked questions to clarify if the situation suited us. Overall a really great experience and I will be recommending follow up courses to my management team in future. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. The course was highly appropriate for our customer support centre and I believe each individual benefited from the training provided. It was fantastic to have Jessica come in and train our team. I enjoyed the interaction with my fellow workers and the chance to have my own input. I guess the most useful part of the course was the 'up-to-date' customer greetings face to face and over the phone. Having been to many seminars and courses over the years, it was refreshing to have an overview of the experiences I have gained. Her background knowledge on neurology and the way the brain works in terms of 'being present' and 'above the line' was GREAT! To be honest I thought this course was going to be dull and bland but experienced the complete opposite, would recommend a training session with Trish anytime! Trish did a fantastic job with our slightly dysfunctional group. This course is available now throughout Australia, including Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.Ĭustomised Customer Service courses are available for organisations that require specific scripts or product knowledge.

The PD Training Customer Service course is fun and effective and will improve the way you approach delivering service to your clients.

#Pdf expert customer service professional#

PD Training can provide a complete professional development program for your organisation which includes personality profiling and automated training needs analysis, so contact us today to learn more!Ĭlick Here to See What a Customised Customer Service Training Program Looks Like.

#Pdf expert customer service how to#

You will learn about your own personality type as well, as other personality types, and how to engage others in an entirely new way that provides a path to better communication and delivering an improved customer service experience. In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your promises.

It is essential that you provide a unique customer experience by proactively anticipating your customers’ needs and exceeding their expectations every single time. You must go beyond simply showcasing your products and services and purposefully design and plan to develop strong relationships with your customers. Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans who buy your products and services again and again?